The item was added to your waitlist!
CONTACT US: BlackFeatherCompany@gmail.com is the best way to reach us. Please use e-mail instead of Facebook Messenger.
While we aim to respond quickly, please give us a minimum of 48 hours to respond to your email, only email once, we will always respond. We do not respond to giveaway emails, we will ship out all giveaways by the end of the week. If you have an order question or other information that is not covered in the pinned post, please e-mail us instead of Facebook PM’s or wall posts. We have this policy to ensure we serve you effectively and efficiently. Your questions are important and we don’t want to miss one.
INSTAGRAM: Follow us @BlackFeatherCompany
TEXT ALERTS: Make sure you don’t miss out on big news or major unicorns! Text BLACKFEATHER to 74121 so you can stay in the know!
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RETURN / EXCHANGE POLICY: If an item doesn’t work out, we are happy to issue a refund or account credit. You must notify us of any returns within 3 days of receiving the item by e-mailing us at BlackFeatherCompany@gmail.com – NO RETURNS / EXCHANGES WILL BE ACCEPTED IF NOT NOTIFIED WITHIN 3 DAYS OF RECEIVING THE ITEM. Please allow us at least 48 hours to respond to you regarding your return / exchange. Please do not PM us or post on our wall regarding returns & exchanges. We can track responses efficiently via e-mail.
In order to return/exchange an item it must be unworn, tags on, in perfect condition. We will not process any returns for worn items, or items that you received longer than 3 days ago. We encourage you to try on your items as soon as they arrive at your doorstep.
GENERALIZED SIZE CHART: Our clothing is true to size. Shop with us the same way you would shop your sizes at any department store. If certain items run big or small we will let you know beforehand.
XS = 00-2
S = 2-6
M = 8-10
L = 12-14
XL = 16-18
2XL = 20-22
3XL = 24
Make sure you click “ENABLE FACEBOOK MESSENGER” when registering! That way your invoice will directly go to your Facebook Messenger right after you claim something! We encourage you to register now so you’re ready to rock & roll! Your invoices will be sent to the email you sign up with.
TIME TO PAY: Checking out and paying for your invoice is beyond easy! As soon as you claim an item, you will get a Facebook Message AND e-mail letting you know your item has successfully been claimed. You can add as many items to your cart as you’d like, just remember, you must pay within 24 hours or your cart will expire. Once you’re ready to check out, you click the payment link found in your messenger or e-mail! You can checkout using a credit card OR PayPal.
To see a video tutorial on how to claim items and check out, CLICK HERE
WAITLIST: If an item you want sells out, you will get a notice that we have that item waitlisted for you. If someone claims an item and does not pay for it and you were next in line, you’ll get a notification that it’s been added to your cart! If enough customers are wait-listed, we may TRY re-order a style, and the system will automatically let you know when it’s back in stock! MOST items will NOT be re-ordered and we cannot answer which ones will be. Please REMOVE ITEMS if you do not want to purchase if we re-order. We re-order based on the number of people on the waitlist. We will not always re-order, and re-ordering doesn’t guarantee you’ll get the product. Many times the vendor sells out and we don’t have the ability to reorder that specific item.
Failure to pay will result in removal from the group. Please do not add to your cart only to later remove - continual cart dropping will result in removal of ordering privileges
SHIPPING INFO: Shipping and handling is $5.50 for one item, $7.50 for 2 or more items FLAT RATE.
FREE SHIPPING on all orders of $50 or more!
If you live in Canada then shipping is a flat rate of $15.
***If you have checked-out within 24 hours, all subsequent items purchased within 24 hours SHIP FOR FREE***
We are STOKED for our Black Feather adventure and to have you on this journey with us! Your support, friendship & kindness means the world to us. We wouldn’t be able to do any of this without you ❤️
The Black Feather Team